Privacy Policy for TollBridge Ascent
TollBridge Ascent, located at 38 Ormond Quay Lower, Floor 3, Dublin, County Dublin, D01 V9C4, Ireland, is committed to protecting the privacy and security of the personal data we process. This Privacy Policy describes how we collect, use, disclose, and protect information when you interact with our services, including electronic toll collection system development, automated payment gateway integration, traffic flow optimization consulting, real-time vehicle identification solutions, customer account management platforms for motorists, and data analytics for road usage patterns.
Our online platform exists to develop electronic toll and payment systems for transportation infrastructure.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Data Provided by You: This includes information you provide when setting up accounts on our customer management platforms, interacting with our support, or engaging with our consulting services. Examples include names, email addresses, phone numbers, billing information, and vehicle identification details (e.g., license plate numbers) associated with toll collection.
- Vehicle and Transaction Data: For our electronic toll collection and real-time vehicle identification solutions, we collect data related to vehicle movements, toll transactions, dates, times, toll plaza locations, and payment records. This data is essential for the operation of tolling systems and customer account management.
- Technical and Usage Data: When you access our online platforms or use our services, we may collect information your browser or device sends, such as IP addresses, browser type, operating system, access times, pages viewed, and referral URLs. This helps us understand how our services are used and improve their functionality.
- Information from Third Parties: We may receive information from third-party partners and service providers that assist us in delivering our services, such as payment processors or public transportation authorities.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To operate, maintain, and provide our electronic toll collection systems, automated payment gateways, and customer account management platforms. This includes processing transactions, managing accounts, and delivering related functionalities.
- Improvement and Development: To understand and analyze how you use our services, develop new products, features, and functionalities, and improve the performance and user experience of our platforms.
- Traffic Optimization and Analytics: To provide traffic flow optimization consulting and generate data analytics for road usage patterns, helping transportation authorities make informed decisions. This often involves aggregated or anonymized data.
- Communication: To communicate with you, respond to your inquiries, provide customer support, and send service-related notifications.
- Legal Compliance and Security: To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, or safety of TollBridge Ascent, our users, or others. This includes detecting and preventing fraud, abuse, and security incidents.
3. How We Share Your Information
We may share your information in the following circumstances:
- With Public and Transportation Authorities: Information necessary for the operation of tolling systems and road usage management may be shared with relevant government bodies and transportation authorities.
- Service Providers: We may share data with third-party vendors and service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent or at your direction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, access controls, secure network architectures, and regular security assessments. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention period will vary depending on the nature of the data and the purpose of its processing.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- Right of Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request that we correct any inaccurate or incomplete personal data.
- Right to Erasure ( "Right to be forgotten”): To request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: To object to our processing of your personal data under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
TollBridge Ascent
38 Ormond Quay Lower, Floor 3
Dublin, County Dublin, D01 V9C4
Ireland